Is there any DSL provider in the United Kingdom who are not a total bunch of shite?
I just want an Internet connection that works.
I've been using Freedom 2 Surf which has been getting progressively worse each month. They advertise an Uncapped service, which isn't always true. It's capped alright. When you hit 100Gb, boom, you're out.
This is what happened with my previous ISP, Plus.Net, which sucks an equal amount of monkey balls. They advertised a service which they didn't offer. I lasted four days with these arseholes, then left.
They had a practice of 'shaping' bandwidth, which is another way of saying limiting your bandwidth and not telling you. They'd 'shape' your bandwidth in such a way that you could download a BitTorrent at 150K a second (cool), but your web browsing would time out (even when BitTorrent wasn't running).
This had the strange advantage which was that if you wanted to cancel their service, you had to go on to their website and fill out a form. Due to their crappy service, it was actually impossible to submit that form because it would time out. You couldn't cancel the service in any way except by using their website. Shit, huh?
After that, I moved back to F2S, who I trusted. All back to normal. Until they started shaping traffic. Not violently and incompetently like Plus.Net, but they started doing so.
Then they started fucking around and kicking people off the service who actually tried to use the uncapped service which they'd paid for.
Now they've introduced this new suite of products, which are all really shitty deals (who wants to pay £14 a month, and then pay £1 for every gig you transfer?).
All these ISPs are booting people off who actually use their service. If people didn't want to use their service, they wouldn't buy it. They do a deal which basically says, once you cut through the legalese: I pay you money, and in return, you buy pipes and you connect me up to those pipes.
I don't want advertising, I don't want deals. I want to pay my money, and I want to use the pipes. If you can't handle the pressure, buddy, buy some more fucking pipes or get out.
ISPs need to stop jerking their customers around, and learn to live with the fact that they are utility companies. They aren't anything special. They are just a label wrapped around the same soap or dog food as everybody else is churning out. Only your brand is pissing customers off.
Okay, they may be the fringe, geeky customers. But they still pay money.
When I was using dialup, before Freeserve came on the scene, I used the same dialup provider for years. They had good customer service, helpful staff, were reasonably priced, had well-managed servers for both email and Usenet and had a bunch of BSD nerds working there. They didn't piss anybody off, they didn't have these stupid fits where they banned their customers. They also weren't god-damn AOL, so I could retain some pride.
Is there a DSL provider who (a) provides a reasonably-priced, unshaped, uncapped, un-fucked with connection who (b) treats their customers like customers rather than shit? 'Cos if there is, they sure are keeping themselves well hidden.