I had to scan a document this morning before leaving the house on a new printer/scanner/fax machine thing. It took me fifteen minutes to work out how to get the damn thing to scan, despite it promising a simpler, easier user experience. It told me I could scan to a USB stick. So I put a USB stick in, and it chuntered away and didn’t actually scan anything. Then it offered me a “Scan to PC” option in the menu system. I tried that and it also didn’t do anything. Finally, I logged on to the computer, opened up the standard OS X scanner driver, which worked.
The promised feature—put USB stick in and scan to PDF—is a good one. There’s no reason scanners should be tied to desktop computers. But if I can’t just push the damn button and have it work immediately, it’s broken. Now, no doubt I could go and read a manual. That’s fine, except I need to get out the damn house. The fact that the OS X scanner driver works but the in-built scanning code doesn’t—well, that’s sort of expected. Except the scanner is Samsung. Who make actual proper software-driven things like mobile phones. There’s no excuse.
I’m not a newbie. I write software for a living. I’ve been using computers since I was about six or seven years old. This is why we need a world with more user experience design: because a fucking scanner shouldn’t be making me feel like this much of an idiot this early in the fucking morning.