So, last July, I had battery problems with my MacBook Pro batteries, so much so that I wrote a cynical ditty about it. 
Apple have finally admitted that they have a problem with some batteries in the MacBook and MacBook Pro range. This is after hundreds of blog posts and thousands and thousands of threads on Apple's Support forums and elsewhere. This is combined with the fact that they must recieve absolutely hndreds of support calls every year from people who can and have Googled it and know exactly what the problem is, but the drones they have on the end of the phone line has to pretend that each customer is talking absurdities. 
I'm trying to do some damn work, and Apple have these fugging adverts all over London telling me that the laptop I spent the best part of £1,500 on is "for home". No, it ain't. It's my primary coding machine. I use it to crunch tons of XML and cook up yummy Python with. 
Going to the bloody 'Genius Bar' in London (which one has to do these days - regardless of practicality - if one wishes one's machine to be repaired) has all the allure of an NHS waiting list. At least on the NHS, you can book 48 hours in advance while with the Genius Bar, you have to book on the day. Or take your chances at the Store, where you can end up waiting for the best part of an hour to talk to someone who'll give you the stock answer and find every reason to disqualify you from getting a warranty repair. When you have an appointments policy that makes the NHS seem competent, something is wrong. 
Decent support and admitting that St. Steve can be wrong (as he was in this case) are the key - if only they could sort all these annoying little problems out, then I'd be the most satisfied Apple customer there can be. 
As for the iPhone? I don't want one, at least not until (a) it runs Python and (b) Apple sort the process of owning a Mac out so this kind of crap doesn't happen. 
Comments | TrackBack 