Or not. Because the subject is telemarketers. Life of a telemarketer is a new blog by a Canadian telemarketing employee going by the pseudonym "Clark Kent". 
Today he points to this article about Indian telemarketers and call-centre workers. From the article:
"Australian accents especially in working-class areas are very difficult to understand."
Do they get it now? Racism is something I cannot condone. Legibility and comprehensibility are things that should be valued. If Indian call centre employees are complaining that they can't understand Ozzie accents, might they not understand some of the horror we feel when put through to them.
It's not race, it's not accent. I interact with many Indians here in Britain, everywhere from fast-food joints and curry houses through to tech meetups and academic discussions.
The problem with the call centre employees is that they aren't very knowledgable, are inflexible and their employers are often dishonest about it all.
For instance, I had to replace my laptop battery recently. I phoned the newly outsourced Apple phone care, and got put through to "John" or "Michael" or whoever in Mumbai. I had 'prepared' my case. I explained the behaviour, how to replicate the behaviour, and pointed out that numerous people online had the same issue and AppleCare US had simply done a replacement.
What I found out during this conversation is that the guys in India actually have something like an IRC channel running with Western techs on them. If you call them up and ask a simple question - "How do I open iTunes?" - they'll tell you. If you call them up and ask them a difficult question - "Why are your batteries a pile of shite? - they'll log on, grab an American or European techie and get them to answer it in real time.
The problem was resolved, after a few hours of farting about. The guy was perfectly pleasant, even though his accent was slightly difficult to hear over the tinny phone connection. But he didn't know what he was talking about beyond the simplest of points.
He also got it wrong on the returns front. He took a credit card number, and told me to return the battery. The email I got the next day told me not to. As did the returns website. And when I got the part, it didn't have the usual instructions to return. (Which is fine - I've now got a MacBook with two batteries, albeit one stops turns your machine off when you get to 40%).
They don't understand Ozzie accents? Good, we don't understand theirs too well...
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